HP Officejet Pro 6830 Help

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HP Officejet Pro

6830

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HP Officejet Pro 6830

User Guide

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Copyright information

© 2014 Copyright Hewlett-Packard

Development Company, L.P.

Edition 1, 7/2014

Hewlett-Packard Company notices

The information contained in this document

is subject to change without notice.

All rights reserved. Reproduction,

adaptation, or translation of this material is

prohibited without prior written permission

of Hewlett-Packard, except as allowed

under copyright laws.

The only warranties for HP products and

services are set forth in the express

warranty statements accompanying such

products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable

for technical or editorial errors or omissions

contained herein.

Acknowledgements

Microsoft, Windows, Windows XP,

Windows Vista, Windows 7, Windows 8,

and Windows 8.1 are U.S. registered

trademarks of Microsoft Corporation.

ENERGY STAR and the ENERGY STAR

mark are registered U.S. marks.

Mac, OS X, and AirPrint are trademarks of

Apple Inc., registered in the U.S. and other

countries.

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Safety information

Always follow basic safety precautions

when using this product to reduce risk of

injury from fire or electric shock.

1. Read and understand all instructions in

the documentation that comes with the

printer.

2. Observe all warnings and instructions

marked on the product.

3. Unplug this product from wall outlets

before cleaning.

4. Do not install or use this product near

water, or when you are wet.

5. Install the product securely on a stable

surface.

6. Install the product in a protected location

where no one can step on or trip over the

line cord, and the line cord cannot be

damaged.

7. If the product does not operate normally,

see Solve a problem.

8. There are no user-serviceable parts

inside. Refer servicing to qualified service

personnel.

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Table of contents

1 How do I? .......................................................................................................................................................... 1

2 Get started ........................................................................................................................................................ 2

Accessibility .......................................................................................................................................... 2
HP EcoSolutions (HP and the Environment) ........................................................................................ 3

Manage Power ..................................................................................................................... 3
Optimize Printing Supplies ................................................................................................... 3

Understand the printer parts ................................................................................................................. 4

Front view ............................................................................................................................ 4
Printing supplies area .......................................................................................................... 5
Back view ............................................................................................................................. 5

Use the printer control panel ................................................................................................................ 6

Overview of buttons and lights ............................................................................................. 6
Control panel display icons .................................................................................................. 6
Change printer settings ........................................................................................................ 7

Paper basics ......................................................................................................................................... 8

Recommended papers for printing ...................................................................................... 8
Order HP paper supplies ................................................................................................... 10
Tips for selecting and using paper ..................................................................................... 10

Load paper ......................................................................................................................................... 11
Load an original on the scanner glass ................................................................................................ 16
Load an original in the document feeder ............................................................................................ 17
Insert a USB flash drive ...................................................................................................................... 18
Update the printer ............................................................................................................................... 18
Open the HP printer software (Windows) ........................................................................................... 19
Turn the printer off .............................................................................................................................. 19

3 Print ................................................................................................................................................................. 20

Print documents ................................................................................................................................. 20
Print brochures ................................................................................................................................... 21
Print on envelopes .............................................................................................................................. 22
Print photos ........................................................................................................................................ 23
Print on special and custom-size paper ............................................................................................. 25
Print on both sides (duplexing) ........................................................................................................... 27
Print using the maximum dpi .............................................................................................................. 28
Tips for print success ......................................................................................................................... 29

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Print with AirPrintTM ........................................................................................................................... 32

4 Copy and scan ................................................................................................................................................ 33

Copy ................................................................................................................................................... 33
Scan ................................................................................................................................................... 33

Scan to a computer ............................................................................................................ 34
Scan to a memory device .................................................................................................. 35
Scan to Email ..................................................................................................................... 36

Set up Scan to Email ......................................................................................... 36
Use Scan to Email ............................................................................................. 36
Change account settings ................................................................................... 37

Scan using Webscan ......................................................................................................... 37
Scanning documents as editable text ................................................................................ 38

Scan documents as editable text ...................................................................... 38
Guidelines for scanning documents as editable text ......................................... 39

5 Fax .................................................................................................................................................................. 41

Send a fax .......................................................................................................................................... 41

Send a standard fax ........................................................................................................... 41
Send a standard fax from the computer ............................................................................ 42
Send a fax from a phone ................................................................................................... 43
Send a fax using monitor dialing ........................................................................................ 43
Send a fax from memory ................................................................................................... 44
Send a fax to multiple recipients ........................................................................................ 44
Send a fax in Error Correction Mode ................................................................................. 45

Receive a fax ...................................................................................................................................... 45

Receive a fax manually ...................................................................................................... 46
Set up backup fax .............................................................................................................. 46
Reprint received faxes from memory ................................................................................. 47
Forward faxes to another number ...................................................................................... 47
Set automatic reduction for incoming faxes ....................................................................... 48
Block unwanted fax numbers ............................................................................................. 48
Receive faxes using HP Digital Fax ................................................................................... 49

HP Digital Fax requirements ............................................................................. 50
Activate HP Digital Fax ..................................................................................... 50
Modify HP Digital Fax settings .......................................................................... 50

Set up phone book contacts ............................................................................................................... 51

Set up and change phone book contacts .......................................................................... 51
Set up and change group phone book contacts ................................................................ 52
Delete phone book contacts .............................................................................................. 53
Print a list of phone book contacts ..................................................................................... 53

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Change fax settings ............................................................................................................................ 53

Configure the fax header ................................................................................................... 54
Set the answer mode (Auto answer) ................................................................................. 54
Set the number of rings before answering ......................................................................... 54
Change the answer ring pattern for distinctive ring ........................................................... 55
Set the dial type ................................................................................................................. 55
Set the redial options ......................................................................................................... 56
Set the fax speed ............................................................................................................... 56
Set the fax sound volume .................................................................................................. 57

Fax and digital phone services ........................................................................................................... 57
Fax over Internet Protocol .................................................................................................................. 57
Use reports ......................................................................................................................................... 58

Print fax confirmation reports ............................................................................................. 59
Print fax error reports ......................................................................................................... 59
Print and view the fax log ................................................................................................... 60
Clear the fax log ................................................................................................................. 60
Print the details of the last fax transaction ......................................................................... 60
Print a Caller ID Report ...................................................................................................... 60
View the Call History .......................................................................................................... 61

6 Web Services .................................................................................................................................................. 62

What are Web Services? .................................................................................................................... 62
Set up Web Services .......................................................................................................................... 62
Use Web Services .............................................................................................................................. 64

HP ePrint ........................................................................................................................... 64
HP Printables ..................................................................................................................... 65

Remove Web Services ....................................................................................................................... 65

7 Work with ink cartridges .................................................................................................................................. 66

Information on ink cartridges and the printhead ................................................................................. 66
Check the estimated ink levels ........................................................................................................... 66
Replace the ink cartridges .................................................................................................................. 67
Order ink cartridges ............................................................................................................................ 69
Store printing supplies ........................................................................................................................ 69
Anonymous usage information storage .............................................................................................. 69
Ink cartridge warranty information ...................................................................................................... 70

8 Network setup ................................................................................................................................................. 71

Set up the printer for wireless communication ................................................................................... 71

Before you begin ................................................................................................................ 71

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Set up the printer on your wireless network ....................................................................... 72
Change the connection type .............................................................................................. 72
Test the wireless connection ............................................................................................. 73
Turn on or off the wireless capability of the printer ............................................................ 73

Change network settings .................................................................................................................... 73
Use HP wireless direct ....................................................................................................................... 74

9 Printer management tools ............................................................................................................................... 78

Toolbox (Windows) ............................................................................................................................. 78
HP Utility (OS X) ................................................................................................................................. 78
Embedded web server ....................................................................................................................... 78

About cookies .................................................................................................................... 79
Open the embedded web server ....................................................................................... 79
Control panel lock .............................................................................................................. 80
Embedded web server cannot be opened ......................................................................... 80

10 Solve a problem ............................................................................................................................................ 82

HP support ......................................................................................................................................... 82

Register printer .................................................................................................................. 82
Support process ................................................................................................................. 82
Obtain electronic support ................................................................................................... 83
HP support by phone ......................................................................................................... 83

Before you call .................................................................................................. 83
Phone support period ........................................................................................ 84
Support phone numbers .................................................................................... 84
After the phone support period .......................................................................... 84

Get help from the printer control panel ............................................................................................... 84
Understand printer reports ................................................................................................................. 84

Printer status report ........................................................................................................... 85
Network configuration page ............................................................................................... 86
Print quality report .............................................................................................................. 88
Wireless test report ............................................................................................................ 90
Web access report ............................................................................................................. 90

Solve printer problems ....................................................................................................................... 90
Solve printing problems ...................................................................................................................... 92
Solve copy problems .......................................................................................................................... 94
Solve scan problems .......................................................................................................................... 95
Solve fax problems ............................................................................................................................. 98

The fax test failed .............................................................................................................. 99
The display always shows Phone Off Hook ..................................................................... 103
The printer is having problems sending and receiving faxes ........................................... 103

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The printer cannot receive faxes, but can send faxes ..................................................... 105
The printer cannot send faxes, but can receive faxes ..................................................... 106
Fax tones are recorded on my answering machine ......................................................... 107
The phone cord that came with my printer is not long enough ........................................ 107
The computer cannot receive faxes (HP Digital Fax) ...................................................... 107

Solve problems using Web Services ................................................................................................ 108
Solve network problems ................................................................................................................... 108

General network troubleshooting ..................................................................................... 109
Unable to connect the printer wirelessly .......................................................................... 109

Maintain the printer ........................................................................................................................... 112

Clean the scanner glass .................................................................................................. 112
Clean the exterior ............................................................................................................ 113
Clean the document feeder ............................................................................................. 113
Maintain the printhead and ink cartridges ........................................................................ 115

Clear paper jams .............................................................................................................................. 115
Clear the print carriage ..................................................................................................................... 123
Restore defaults and settings ........................................................................................................... 123

Appendix A Technical information ................................................................................................................... 125

Specifications ................................................................................................................................... 125
Regulatory information ..................................................................................................................... 128

Regulatory Model Number ............................................................................................... 129
FCC statement ................................................................................................................. 129
Notice to users in Korea .................................................................................................. 129
VCCI (Class B) compliance statement for users in Japan ............................................... 130
Notice to users in Japan about the power cord ............................................................... 130
Noise emission statement for Germany ........................................................................... 130
Visual display workplaces statement for Germany .......................................................... 130
Notice to users of the U.S. telephone network: FCC requirements ................................. 131
Notice to users of the Canadian telephone network ........................................................ 132
Notice to users in the European Economic Area ............................................................. 132
Notice to users of the German telephone network .......................................................... 133
Australia wired fax statement ........................................................................................... 133
European Union Regulatory Notice ................................................................................. 133

Products with external AC Adapters ............................................................... 133
Products with wireless functionality ................................................................. 133
European telephone network declaration (Modem/Fax) ................................. 134

Declaration of conformity ................................................................................................. 135
Regulatory information for wireless products ................................................................... 136

Exposure to radio frequency radiation ............................................................ 136
Notice to users in Brazil .................................................................................. 136

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Notice to users in Canada ............................................................................... 137
Notice to users in Taiwan ................................................................................ 137
Notice to users in Mexico ................................................................................ 138
Wireless notice to users in Japan ................................................................... 138

Environmental product stewardship program ................................................................................... 138

Paper use ........................................................................................................................ 139
Plastics ............................................................................................................................ 139
Material safety data sheets .............................................................................................. 139
Recycling program ........................................................................................................... 139
HP inkjet supplies recycling program ............................................................................... 139
Disposal of waste equipment by users ............................................................................ 139
Power consumption ......................................................................................................... 139
Chemical substances ....................................................................................................... 140
Battery disposal in the Taiwan ......................................................................................... 140
Battery notice for Brazil .................................................................................................... 140
California Perchlorate Material Notice ............................................................................. 140
Toxic and hazardous substance table (China) ................................................................ 141
Restriction of hazardous substance (Ukraine) ................................................................. 141
Restriction of hazardous substance (India) ..................................................................... 141
EPEAT ............................................................................................................................. 141
China SEPA Ecolabel User Information .......................................................................... 142

Appendix B Additional fax setup ...................................................................................................................... 143

Set up faxing (parallel phone systems) ............................................................................................ 143

Select the correct fax setup for your home or office ........................................................ 144
Case A: Separate fax line (no voice calls received) ........................................................ 146
Case B: Set up the printer with DSL ................................................................................ 147
Case C: Set up the printer with a PBX phone system or an ISDN line ............................ 148
Case D: Fax with a distinctive ring service on the same line ........................................... 149
Case E: Shared voice/fax line .......................................................................................... 150
Case F: Shared voice/fax line with voice mail ................................................................. 151
Case G: Fax line shared with computer modem (no voice calls received) ...................... 152

Set up the printer with a computer dial-up modem ......................................... 153
Set up the printer with a computer DSL/ADSL modem ................................... 154

Case H: Shared voice/fax line with computer modem ..................................................... 155

Shared voice/fax with computer dial-up modem ............................................. 155
Shared voice/fax with computer DSL/ADSL modem ....................................... 157

Case I: Shared voice/fax line with answering machine .................................................... 159
Case J: Shared voice/fax line with computer modem and answering machine ............... 160

Shared voice/fax line with computer dial-up modem and answering machine 160

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Shared voice/fax line with computer DSL/ADSL modem and answering
machine ........................................................................................................... 162

Case K: Shared voice/fax line with computer dial-up modem and voice mail ................. 164

Serial-type fax setup ......................................................................................................................... 166
Test fax setup ................................................................................................................................... 166

Appendix C Errors (Windows) .......................................................................................................................... 168

Low on ink ........................................................................................................................................ 168
Very low on ink ................................................................................................................................. 169
Ink cartridge problem ........................................................................................................................ 169
Paper size mismatch ........................................................................................................................ 170
Ink cartridge carriage stalled ............................................................................................................ 170
Paper jam or tray problem ................................................................................................................ 170
Out of paper ..................................................................................................................................... 170
Document failed to print ................................................................................................................... 170
Printer failure .................................................................................................................................... 171
Door open ......................................................................................................................................... 171
Ink cartridge failure ........................................................................................................................... 171
Printer supply upgrade problem ....................................................................................................... 171
Counterfeit Cartridge Advisory ......................................................................................................... 171
Use SETUP cartridges ..................................................................................................................... 171
Do not use SETUP cartridges .......................................................................................................... 172
Incompatible ink cartridges ............................................................................................................... 172
Problem with Printer Preparation ..................................................................................................... 172
Paper too short ................................................................................................................................. 172
Ink cartridge incorrectly installed ...................................................................................................... 172
Problem with SETUP cartridges ....................................................................................................... 172
Problem with printhead ..................................................................................................................... 173
Incompatible HP Instant Ink Cartridge .............................................................................................. 173
Used HP Instant Ink Cartridge .......................................................................................................... 173
Please Connect Printer to HP Connected ........................................................................................ 173
Cannot Print ..................................................................................................................................... 173
Output tray closed ............................................................................................................................ 173
Paper Jam in Automatic Document Feeder ..................................................................................... 173
HP Protected Cartridge Installed ...................................................................................................... 173

Index ................................................................................................................................................................. 174

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