Ink cartridge problem
The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the
wrong slot in the printer.
NOTE: If the cartridge is identified in the message as incompatible, see Order ink cartridges for
information about obtaining cartridges for the printer.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining solutions
until the issue is resolved.
Solution 1: Turn the printer off and on.
Solution 2: Install the ink cartridges correctly.
Solution 1: Turn the printer off and on
Turn off the printer, and then turn it on again.
If the problem persists, try the next solution.
Solution 2: Install the ink cartridges correctly
Make sure all of the ink cartridges are properly installed:
Very low on ink 169
Make sure the printer is turned on.
Open the ink cartridge access door.
NOTE: Wait until the print carriage stops moving before proceeding.
Press the front of the ink cartridge to release it, and then remove it from the slot.
Insert the cartridge into the slot. Press firmly on the cartridge to ensure proper contact.
Close the ink cartridge access door.