Embedded web server cannot be opened
Check your network setup
●
Make sure you are not using a phone cord or a crossover cable to connect the printer to the
network.
●
Make sure the network cable is securely connected to the printer.
●
Make sure the network hub, switch, or router is turned on and working correctly.
Check the computer
●
Make sure the computer that you are using is connected to the network.
NOTE: You may also access the EWS if the printer's HP wireless direct is turned on, and you
know the printer's IP address.
Check your web browser
●
Make sure the web browser meets the minimum system requirements. For more information,
see system requirements in the printer's Readme file found on the HP printer software CD.
●
If your web browser uses any proxy settings to connect to the Internet, try turning off these
settings. For more information, see the documentation available with your web browser.
●
Make sure JavaScript and cookies are enabled in your web browser. For more information, see
the documentation available with your web browser.
Check the printer IP address
●
To check the IP address of the printer, obtain the IP address by printing a network configuration
page. From the printer control panel display, touch Setup, touch Reports, and then touch
Network Configuration Report.
●
Ping the printer using the IP address from the command prompt (Windows) or from Network
Utility (OS X).
NOTE: OS X Lion and OS X Mountain Lion: Network Utility is located in the Utilities folder in
the Applications folder at the top level of the hard disk.
OS X Mavericks: Open Finder, hold down the Option key and choose System Information from
the Apple ( ) menu. Choose Window > Network Utility.
80 Chapter 9 Printer management tools
ENWW
For example, if the IP address is 123.123.123.123, type the following at the command prompt
(Windows):
C:\ping 123.123.123.123
Or
In Network Utility (OS X), click the Ping tab, type the 123.123.123.123 in the box, and then click
Ping.
If a reply appears, the IP address is correct. If a time-out response appears, the IP address is
incorrect.
TIP: If you are using a computer running Windows, you can visit the HP online support website at
www.hp.com/support. This website provides information and utilities that can help you correct many
common printer problems.
ENWW
Embedded web server 81