HP Officejet Pro 6830 - Embedded web server cannot be opened

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Embedded web server cannot be opened

Check your network setup

Make sure you are not using a phone cord or a crossover cable to connect the printer to the


Make sure the network cable is securely connected to the printer.

Make sure the network hub, switch, or router is turned on and working correctly.

Check the computer

Make sure the computer that you are using is connected to the network.
NOTE: You may also access the EWS if the printer's HP wireless direct is turned on, and you

know the printer's IP address.

Check your web browser

Make sure the web browser meets the minimum system requirements. For more information,

see system requirements in the printer's Readme file found on the HP printer software CD.

If your web browser uses any proxy settings to connect to the Internet, try turning off these

settings. For more information, see the documentation available with your web browser.

Make sure JavaScript and cookies are enabled in your web browser. For more information, see

the documentation available with your web browser.

Check the printer IP address

To check the IP address of the printer, obtain the IP address by printing a network configuration

page. From the printer control panel display, touch Setup, touch Reports, and then touch

Network Configuration Report.

Ping the printer using the IP address from the command prompt (Windows) or from Network

Utility (OS X).
NOTE: OS X Lion and OS X Mountain Lion: Network Utility is located in the Utilities folder in

the Applications folder at the top level of the hard disk.
OS X Mavericks: Open Finder, hold down the Option key and choose System Information from

the Apple ( ) menu. Choose Window > Network Utility.

80 Chapter 9 Printer management tools


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For example, if the IP address is, type the following at the command prompt



In Network Utility (OS X), click the Ping tab, type the in the box, and then click

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is


TIP: If you are using a computer running Windows, you can visit the HP online support website at

www.hp.com/support. This website provides information and utilities that can help you correct many

common printer problems.


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