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Check your network setup
Make sure you are not using a phone cord or a crossover cable to connect the printer to the
Make sure the network cable is securely connected to the printer.
Make sure the network hub, switch, or router is turned on and working correctly.
Check the computer
Make sure the computer that you are using is connected to the network.
NOTE: You may also access the EWS if the printer's HP wireless direct is turned on, and you
know the printer's IP address.
Check your web browser
Make sure the web browser meets the minimum system requirements. For more information,
see system requirements in the printer's Readme file found on the HP printer software CD.
If your web browser uses any proxy settings to connect to the Internet, try turning off these
settings. For more information, see the documentation available with your web browser.
the documentation available with your web browser.
Check the printer IP address
To check the IP address of the printer, obtain the IP address by printing a network configuration
page. From the printer control panel display, touch Setup, touch Reports, and then touch
Network Configuration Report.
Ping the printer using the IP address from the command prompt (Windows) or from Network
Utility (OS X).
NOTE: OS X Lion and OS X Mountain Lion: Network Utility is located in the Utilities folder in
the Applications folder at the top level of the hard disk.
OS X Mavericks: Open Finder, hold down the Option key and choose System Information from
the Apple ( ) menu. Choose Window > Network Utility.
80 Chapter 9 Printer management tools
For example, if the IP address is 220.127.116.11, type the following at the command prompt
In Network Utility (OS X), click the Ping tab, type the 18.104.22.168 in the box, and then click
If a reply appears, the IP address is correct. If a time-out response appears, the IP address is
TIP: If you are using a computer running Windows, you can visit the HP online support website at
www.hp.com/support. This website provides information and utilities that can help you correct many
common printer problems.
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