HP Officejet Pro 6830 - Clear paper jams

To clear a paper jam

CAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps below

to clear the jam. Pulling out jammed paper from the front of the printer might cause the paper to tear

and leave torn pieces inside the printer; this could result in more jams later.
1.

Open the ink cartridge access door.

2.

Check the paper path inside the printer.
a.

Lift the handle of the paper path cover and remove the cover.

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b.

Locate any jammed paper inside the printer, grasp it with both hands and pull it towards

you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers

and wheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to

occur.

c.

Reinsert the paper path cover until it snaps into place.

3.

If the problem is not resolved, check the print carriage area inside the printer.
CAUTION: During the process, avoid touching the cable attached to the print carriage.

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a.

If there is any jammed paper, move the print carriage to the far right of the printer, grasp the

jammed paper with both hands, and then pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers

and wheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to

occur.

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b.

Move the carriage to the far left of the printer, and do the same as in the previous step to

remove any torn pieces of paper.

4.

Close the ink cartridge access door.

5.

If the problem is still not resolved, check the tray area.
a.

Lift the output tray.

b.

Pull out the input tray to extend it.

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c.

Press down the buttons on both sides of the input tray, and pull to remove the input tray.

d.

Check the gap in the printer where the input tray was. If there is any jammed paper, reach

into the gap, grasp the paper with both hands and pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers

and wheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all of the pieces of paper from the printer, more paper jams are likely

to occur.

e.

Insert the input tray, load paper, and lower the output tray.

Click here to use the HP online troubleshooter to resolve a paper jam.

If the print carriage cannot move, click here to use the HP online troubleshooter to resolve a

print carriage jam. At this time, this website might not be available in all languages.

To clear a paper jam in the document feeder

1.

Lift the cover of the document feeder.

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2.

Lift the green tab located on the front edge of the document feeder.

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3.

Gently pull the jammed paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and

wheels for torn pieces of paper that might remain inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.

4.

Close the document feeder cover, pressing down firmly until it snaps into place.

If the above solutions do not resolve the problem, click here for more online troubleshooting.

To avoid paper jams

To help avoid paper jams, follow these guidelines.

●

Remove printed papers from the output tray frequently.

●

Make sure that you are printing with paper that is not wrinkled, folded, or damaged.

●

Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.

●

Do not use paper that is too thick or too thin for the printer.

●

Make sure that the trays are loaded correctly and are not too full. For more information, see

Load paper.

●

Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

●

Do not place too much paper in the document feeder tray. For information on the maximum

number of sheets allowed in the document feeder, see Specifications.

●

Do not combine different paper types and paper sizes in the input tray; the entire stack of paper

in the input tray must be the same size and type.

●

Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the

paper-width guides do not bend the paper in the input tray.

●

Do not force paper too far inside the input tray.

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