HP Officejet Pro 6830 - Before you call

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Before you call

Phone support period

Support phone numbers

After the phone support period

Before you call

Call HP support while you are in front of the printer and a computer it is connected to. Be prepared to

provide the following information:


HP support 83

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Model number

Serial number (located on the back or bottom of the printer)

Messages that appear when the situation occurs

Answers to these questions:

Has this situation happened before?

Can you re-create it?

Did you add any new hardware or software to your computer at about the time that this

situation began?

Did anything else occur prior to this situation (such as a thunderstorm or moving the


If you need to call HP, it is often useful to print the printer status report before calling.