Solve fax problems
This section contains fax setup troubleshooting information for the printer. If the printer is not set up
correctly for faxing, you might experience problems when sending faxes, receiving faxes, or both.
If you are having faxing problems, you can print a fax test report to check the status of the printer.
The test fails if the printer is not set up correctly for faxing. Perform this test after you have completed
setting up the printer for faxing.
If the test fails, review the report for information on how to fix any problems found. Learn more
information about running fax test, click here to go online for more information.
If you are having problems faxing click here for online troubleshooting to resolve the problem.
At this time, this website might not be available in all languages.
For further assistance, visit the HP online support site www.hp.com/support.
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The fax test failed
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The display always shows Phone Off Hook
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The printer is having problems sending and receiving faxes
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The printer cannot receive faxes, but can send faxes
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The printer cannot send faxes, but can receive faxes
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Fax tones are recorded on my answering machine
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The phone cord that came with my printer is not long enough
98 Chapter 10 Solve a problem
ENWW
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The computer cannot receive faxes (HP Digital Fax)