HP Officejet Pro 6830 - The fax test failed

●

Try connecting a working phone and phone cord to the telephone wall jack that you are using for

the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone

company and have them check the line.

●

Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be

a problem.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is

ready for faxing.

The "Phone Cord Connected to Correct Port on Fax" test failed

Make sure you use the phone cord that came with the printer. If you do not use the supplied phone

cord to connect from the telephone wall jack to the printer, you might not be able to send or receive

faxes. After you plug in the phone cord that came with the printer, run the fax test again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector

that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to

the telephone wall jack.
Plug the phone cord into the correct port
1.

Using the phone cord supplied in the box with the printer, connect one end to your telephone

wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or

receive faxes. The 2-EXT port should only be used to connect other equipment, such as an

answering machine.
Figure 10-1 Back view of the printer

1

Telephone wall jack

2

Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port

2.

After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to

make sure it passes and the printer is ready for faxing.

3.

Try to send or receive a test fax.

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The "Using Correct Type of Phone Cord with Fax" test failed

●

Make sure you used the phone cord supplied in the box with the printer to connect to the

telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE

on the back of the printer, and the other end to your telephone wall jack, as shown in the

illustration.

1

Telephone wall jack

2

Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port

If the phone cord that came with the printer is not long enough, you can use a longer 2-wire

phone cord to extend the length. You can purchase the cord at an electronics store that carries

phone accessories.

●

Check the connection between the telephone wall jack and the printer to make sure the phone

cord is secure.

●

Make sure you use the phone cord that came with the printer. If you do not use the supplied

phone cord to connect from the telephone wall jack to the printer, you might not be able to send

or receive faxes. After you plug in the phone cord that came with the printer, run the fax test

again.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord

connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the

printer directly to the telephone wall jack.

The "Dial Tone Detection" test failed

●

Other equipment, which uses the same phone line as the printer, might be causing the test to

fail. To find out if other equipment is causing a problem, disconnect everything from the phone

line, and then run the test again. If the Dial Tone Detection Test passes without the other

equipment, then one or more pieces of the equipment is causing problems; try adding them back

one at a time and rerunning the test each time, until you identify which piece of equipment is

causing the problem.

●

Try connecting a working phone and phone cord to the telephone wall jack that you are using for

the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone

company and have them check the line.

ENWW

Solve fax problems 101

●

Make sure you have correctly connected the printer to the telephone wall jack. Using the phone

cord supplied in the box with the printer, connect one end to your telephone wall jack, then

connect the other end to the port labeled 1-LINE on the back of the printer.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord

connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the

printer directly to the telephone wall jack.

●

If your telephone system is not using a standard dial tone, such as some private branch

exchange (PBX) systems, this might cause the test to fail. This does not cause a problem

sending or receiving faxes. Try sending or receiving a test fax.

●

Check to make sure the country/region setting is set appropriately for your country/region. If the

country/region setting is not set or is set incorrectly, the test might fail and you might have

problems sending and receiving faxes.

●

Make sure you connect the printer to an analog phone line or you cannot send or receive faxes.

To check if your phone line is digital, connect a regular analog phone to the line and listen for

a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for

digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.

●

Make sure you use the phone cord that came with the printer. If you do not use the supplied

phone cord to connect from the telephone wall jack to the printer, you might not be able to send

or receive faxes. After you plug in the phone cord that came with the printer, run the fax test

again.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is

ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and

have them check the phone line.

The "Fax Line Condition" test failed

●

Make sure you connect the printer to an analog phone line or you cannot send or receive faxes.

To check if your phone line is digital, connect a regular analog phone to the line and listen for

a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for

digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.

●

Check the connection between the telephone wall jack and the printer to make sure the phone

cord is secure.

●

Make sure you have correctly connected the printer to the telephone wall jack. Using the phone

cord supplied in the box with the printer, connect one end to your telephone wall jack, then

connect the other end to the port labeled 1-LINE on the back of the printer.

●

Other equipment, which uses the same phone line as the printer, might be causing the test to

fail. To find out if other equipment is causing a problem, disconnect everything from the phone

line, and then run the test again.

◦

If the Fax Line Condition Test passes without the other equipment, then one or more pieces

of the equipment is causing problems; try adding them back one at a time and rerunning

the test each time, until you identify which piece of equipment is causing the problem.

◦

If the Fax Line Condition Test fails without the other equipment, connect the printer to

a working phone line and continue reviewing the troubleshooting information in this section.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord

connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the

printer directly to the telephone wall jack.

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