HP Officejet Pro 6830 - The printer cannot receive faxes, but can send faxes

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The printer cannot receive faxes, but can send faxes

If you are not using a distinctive ring service, check to make sure that the Distinctive Ring

feature on the printer is set to All Rings. For more information, see Change the answer ring

pattern for distinctive ring.

If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer cannot

receive the fax. For information on receiving faxes manually, see Receive a fax manually.

If you have a voice mail service at the same phone number you use for fax calls, you must

receive faxes manually, not automatically. This means that you must be available to respond in

person to incoming fax calls. Learn more about setting up the printer when you have a voice mail

service, click here to go online for more information. For information on receiving faxes

manually, see Receive a fax manually.

If you have a computer dial-up modem on the same phone line with the printer, check to make

sure that the software that came with your modem is not set to receive faxes automatically.

Modems that are set up to receive faxes automatically take over the phone line to receive all

incoming faxes, which prevents the printer from receiving fax calls.

If you have an answering machine on the same phone line with the printer, you might have one

of the following problems:

Your answering machine might not be set up correctly with the printer.

Your outgoing message might be too long or too loud to allow the printer to detect fax

tones, and the sending fax machine might disconnect.

Your answering machine might not have enough quiet time after your outgoing message to

allow the printer to detect fax tones. This problem is most common with digital answering

machines.

The following actions might help solve these problems:

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Solve fax problems 105

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When you have an answering machine on the same phone line you use for fax calls, try

connecting the answering machine directly to the printer, click here to go online for more

information.

Make sure the printer is set to receive faxes automatically. For information on setting up the

printer to receive faxes automatically, see Receive a fax.

Make sure the Rings to Answer setting is set to a greater number of rings than the

answering machine. For more information, see Set the number of rings before answering.

Disconnect the answering machine and then try receiving a fax. If faxing is successful

without the answering machine, the answering machine might be causing the problem.

Reconnect the answering machine and record your outgoing message again. Record

a message that is approximately 10 seconds in duration. Speak slowly and at a low volume

when recording your message. Leave at least 5 seconds of silence at the end of the voice

message. There should be no background noise when recording this silent time. Try to

receive a fax again.
NOTE: Some digital answering machines might not retain the recorded silence at the end

of your outgoing message. Play back your outgoing message to check.

If the printer shares the same phone line with other types of phone equipment, such as an

answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level

might be reduced. The signal level can also be reduced if you use a splitter or connect extra

cables to extend the length of your phone. A reduced fax signal can cause problems during fax

reception.
To find out if other equipment is causing a problem, disconnect everything except the printer

from the phone line, and then try to receive a fax. If you can receive faxes successfully without

the other equipment, one or more pieces of the other equipment is causing problems; try adding

them back one at a time and receiving a fax each time, until you identify which equipment is

causing the problem.

If you have a special ring pattern for your fax phone number (using a distinctive ring service

through your telephone company), make sure that the Distinctive Ring feature on the printer is

set to match. For more information, see Change the answer ring pattern for distinctive ring.