HP Officejet Pro 6830 - The printer is having problems sending and receiving faxes

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Make sure you used the phone cord supplied in the box with the printer to connect to the

telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE

on the back of the printer and the other end to your telephone wall jack, as shown in the

illustration.

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Telephone wall jack

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Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port

If the phone cord that came with the printer is not long enough, you can use a longer 2-wire

phone cord to extend the length. You can purchase the cord at an electronics store that carries

phone accessories.

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Try connecting a working phone and phone cord to the telephone wall jack that you are using for

the printer and check for a dial tone. If you do not hear a dial tone, call your local telephone

company for service.

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Other equipment, which uses the same phone line as the printer, might be in use. For example,

you cannot use the printer for faxing if an extension phone is off the hook, or if you are using

a computer dial-up modem to send an email or access the Internet.

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Check to see if another process has caused an error. Check the display or your computer for an

error message providing information about the problem and how to solve it. If there is an error,

the printer cannot send or receive a fax until the error condition is resolved.

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The phone line connection might be noisy. Phone lines with poor sound quality (noise) can

cause faxing problems. Check the sound quality of the phone line by plugging a phone into the

telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction

Mode (ECM) off and try faxing again. For information about changing ECM, see Send a fax in

Error Correction Mode. If the problem persists, contact your telephone company.

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If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter

connected or you cannot fax successfully. Click here to go online for more information.

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Make sure the printer is not connected to a telephone wall jack that is set up for digital phones.

To check if your phone line is digital, connect a regular analog phone to the line and listen for

a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for

digital phones.

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If you are using either a private branch exchange (PBX) or an integrated services digital network

(ISDN) converter/terminal adapter, make sure the printer is connected to the correct port and the

104 Chapter 10 Solve a problem

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