Print quality report
Print quality problems can have many causes-software settings, a poor image file, or the printing
system itself. If you are unhappy with the quality of your prints, a Print Quality Diagnostic page can
help you determine if the printing system is working correctly.
88 Chapter 10 Solve a problem
To print a print quality report
From the printer control panel, touch Setup.
Touch Print Quality Report.
If defects are seen on the page, follow the steps below:
If the Print Quality report shows faded, partial, streaked, or missing color bars or patterns, check
for depleted ink cartridges, and replace the ink cartridge that corresponds to the defective color
Understand printer reports 89
bar or color pattern. If there is no depleted ink cartridge, remove and reinstall all ink cartridges to
make sure they are properly installed.
Do not remove the depleted cartridge until you have a new ink cartridge available to replace. For
information about how to install new cartridges, see Replace the ink cartridges.
If the lines in Test Pattern 1 are not straight and connected, align the printer. For more
information, see Maintain the printhead and ink cartridges.
If you see white lines across any of the color blocks in Test Pattern 2, clean the printhead. For
more information, see Maintain the printhead and ink cartridges.
If you see white or dark lines where the arrows are pointing in Test Pattern 3, align the
printhead. For more information, see Maintain the printhead and ink cartridges.
If none of the previous steps have helped, contact HP support to replace the printhead. For more
information, see HP support.